Frequently Asked Questions
Everything you need to know about shopping for premium groceries at city'super E-Shop.
How do you ensure the freshness of chilled and frozen items during delivery?
We utilize professional cold-chain logistics and insulated packaging to maintain the optimal temperature of your groceries from our warehouse to your doorstep.
What are the delivery charges and minimum order requirements?
We offer free delivery for orders above a specific threshold. For orders below that amount, a standard delivery fee applies depending on your location and selected time slot.
Can I track the status of my food delivery?
Yes, once your order is dispatched, you will receive an email notification with a tracking link to monitor the real-time progress of your delivery.
What should I do if my items are damaged or missing?
Please contact our Customer Service team within 24 hours of receipt with your order number and photos of the damaged goods to arrange for a refund or replacement.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as popular digital wallets like Apple Pay and Google Pay.
Do you offer international shipping for gourmet products?
Currently, city'super E-Shop only provides local delivery services to ensure the quality and safety of our perishable food items.